Privacy Policy

Effective Date: April 17, 2026  |  Fox Haven  |  Yorkville, IL

Fox Haven ("we," "our," or "us") operates the website foxhavencare.com. This Privacy Policy explains how we collect, use, and protect your information when you contact us, schedule a tour, or interact with our AI phone receptionist.

1. Information We Collect

• Contact information: name, phone number, email address, and relationship to potential resident when submitted through our website or by phone.
• Care inquiry information: details about care needs, preferred move-in timeline, and other information you voluntarily provide.
• Call data: calls may be recorded and transcribed for quality and follow-up purposes.
• Website usage: standard server logs including IP address, browser type, and pages visited.

2. How We Use Your Information

• To respond to your inquiry and schedule a tour.
• To send SMS or email confirmation and follow-up messages.
• To notify our team of new inquiries.
• To improve our services and communication systems.

3. SMS Messaging

By providing your phone number, you consent to receive SMS messages from Fox Haven related to your inquiry, tour scheduling, and follow-ups. Message and data rates may apply. Reply STOP to opt out at any time.

4. Sensitive Information

We understand that health and care-related information is sensitive. Any information shared with us regarding care needs is used solely to provide you with appropriate assistance and is never sold or shared with third parties for marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share information with service providers including Twilio (SMS), Retell AI (phone receptionist), and Netlify (hosting) solely to operate our services.

6. Data Retention

We retain your information for as long as necessary to assist with your inquiry and for up to 3 years for business records.

7. Your Rights

You may request access to, correction of, or deletion of your information at any time by contacting us at NashvilleSteveholland@gmail.com or (847) 489-5713.

8. Contact

Fox Haven
Yorkville, IL 60560
Phone: (847) 489-5713
Email: NashvilleSteveholland@gmail.com
Website: foxhavencare.com